Get in Touch With KickLive
Need help with Kick Live? Have a question, idea, technical issue, or report to share? Our support team is here to help.
We know it can be frustrating when a stream does not load, chat is not working, or you cannot access your account. Send us a clear message with the relevant details, and we will review your request as soon as possible.
General Support
For general questions about KickLive, account help, website feedback, or basic support, contact us at:
Email: support@kicklive.org
Website: https://kicklive.org/
When contacting support, please use the email address connected to your account. This helps us confirm your information and respond more accurately.
Technical Support
If you are facing a technical problem, our team can help you investigate it.
Common technical issues include:
- Live stream not loading
- Video buffering or lagging
- Chat not sending messages
- Login or password problems
- Profile settings not saving
- Channel page errors
- Website display problems on mobile or desktop
Before emailing us, try refreshing the page, checking your connection, or opening KickLive in another browser. If the problem continues, send a message with full details.
Please include:
- Your KickLive username
- Your device name
- Browser name and version
- A clear explanation of the problem
- Screenshot or screen recording, if possible
- Date and time when the issue happened
Creator and Streamer Support
Are you a streamer or planning to become one? Contact us if you need help with your channel, streaming setup, creator profile, or content-related questions.
For creator support, use:
Creator Support: creators@kicklive.org
If you are reporting a streaming problem, include your channel link and explain what happened during the broadcast.
Partnership and Business Enquiries
KickLive is interested in meaningful collaboration opportunities. For business, media, advertising, or partnership enquiries, contact:
Partnership Email: partnerships@kicklive.org
Please include your name, company or project details, reason for contacting us, and any useful links.
Safety, Abuse, and Reports
KickLive aims to provide a respectful and safe community. If you see harassment, impersonation, spam, copyright concerns, suspicious behaviour, or harmful content, report it to us.
Safety and Reports: safety@kicklive.org
When sending a report, include the channel link, username, screenshots, and a short explanation. Do not send threats or private information.
Important Safety Note
Never send your password, one-time verification code, payment information, or private account details through email or live chat.
KickLive staff will never ask you to share your password. If someone claims to be support and asks for it, do not reply—report the account immediately.
Response Time
We try to answer messages as quickly as possible. Some cases, especially safety reports, account reviews, and technical investigations, may take longer because they need careful checking.
A complete first message helps us assist you faster.
We Value Your Feedback
KickLive grows through its community. If you have an idea that could improve the website, share it with us. Good feedback helps us build a better streaming experience for viewers and creators.
Thank you for being part of KickLive.